We are thrilled to announce to you that we are  now up and running on both Facebook and Twitter! We invite you and encourage you to ‘Like’ and follow along with us for updates regarding business leadership, customer service, client retention and much more! Additionally we want to make this a community where you receive the type of information that you really want – so don’t be shy! Please let us know how we can make our Facebook and Twitter presence as valuable for you as possible.

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Like PerDM Services on Facebook We can offer nationwide coverage of the UK and Ireland and are all first class communicators able to support new customer acquisition, customer retention, product promotion and product utilisation efforts.

Our promises to you:

We will be accessible, compassionate and respectful toward you and your business. Our goal is for you to feel comfortable with us, and with our services.

We will operate with complete openness and integrity. When we design, construct and maintain your customer acquisition program, we will do so with your best interests at heart.

We will provide you knowledge and strategies, supported by sophisticated technology and your plan will be completed in an efficient, timely and meticulous manner.

We will devote the time and energy necessary to fully understand your goals and wishes so we can create a plan that addresses your needs and those of  your business.

We will explain your plan so you will understand how the components fit together and feel confident about the results.

We will strive to be your trusted advisor for as long as you need us. We want you to know you can contact us to discuss any concern. We want to provide value to you and your business for years to come.

Employees in every business, large or small, interact with people on a daily basis. Whether working with customers, vendors, creditors, investors or other employees, customer service can make or break a company.

Over time a company may be able to determine whether or not their customer service representatives are providing great service by conducting customer surveys and analyzing direct customer feedback. The problem with this type of measurement is that surveys take a long time to administer, are based on opinion, and represent just a slice of a company’s overall customer base. Feedback, on the other hand, is usually aimed at a specific customer service representative, and often times come from an unhappy customer. Such limited, generic data doesn’t allow an employer to make timely adjustments that will improve the overall performance of the company.

So if feedback is less than reliable; surveys can take too long to generate actionable suggestions; and HR is having a difficult time finding viable customer service representative candidates with acceptable skills; how can employers build deliver excellent customer service and position the company as a service leader?

The answer is through ongoing customer service training. Employers can start with assessing customer service commitment: do employees see a leadership commitment to service excellence and are employees personally committed to customer service?

Handy customer service books and e-books are available that include tools, tips, and techniques in sales, after-care, and delivery of service that creates raving fans. Assessments and certain e-learning courses explore topics such as customer service effectiveness, telephone service effectiveness, telephone skills, complaint handling, customer focus, call center customer care, supplier partnering, and problem solving.  Powerpoints, one-page storyboards, and even interview question guides are available to assist human resource professionals and trainers hire and mentor employees

Although creating a service culture may sound daunting for a small business, these tasks can all be achieved in a relatively short time frame, thanks to the ample resources available on the Internet. Quality training and coaching products can now be delivered to managers and employees instantly, at a cost that fits almost any budget.

The best way to build a company culture that just exudes excellent customer service people is to hire the right employees the first time by using customer service skills testing. Validated and reliable customer service pre employment tests can be completed online by candidates and delivered to hiring managers immediately.

But hiring the right people is not enough. Training, coaching, and mentoring employees in the art and science of customer service is worth every minute and dollar you invest. Customer service is often the competitive edge that separates a world class organization from the average company. Customer service pre employment tests can help ensure that employers hire the right people but customer service training will insure that customer service associates are confident and prepared in their work, and confident employees generate confidence and loyalty from customers.

PerDM offer our clients a complete donor and new customer acquisition programme tailor made to their individual requirements. We will ensure that budget requirements are met whilst achieving the level of quality our clients demand.

As well as regular contact being available as required with every person within PerDM we offer each client a dedicated Campaign Manager to ensure support is immediately available to help and resolve any issues they may have.

PerDM has gained vast experience in all aspects of direct sales and we are equally as comfortable operating within the door to door arena or the business to business sector as we are within a retail environment, whether that be promoting a product in a shopping mall or working in a well known high street department store alongside our client’s existing sales teams.

We pride ourselves on not only providing acquiring high quality new donor’s and customers but we ensure that everyone who has dealings with our Client embrace the company culture, understand their goals and take the time to understand and act upon the company mission statement as we want all our staff to feel that when they represent a business they are an employee of that client.

From our client’s perspective we remove the costs of using their own sales force and as we charge only for the results achieved this is a financially “risk free” opportunity for businesses to acquire market share without the substantial set up costs this would normally incur. If we do not generate business there is no charge to the client.

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PerDm LogoWe aim to be the UK’s foremost field sales organisation. Delivering high quality results through consistency and reliability.

PerDM Contact Marketing Limited was established in August 2005 in response to the UK markets need for a field sales organisation capable of delivering high quality results with consistency and reliability.

The company was formed by a group of former UK financial services executives and senior executives from the leading North American field sales agency and since 2005 we have continually recruited leading figures from the B2C and B2B business arena.

The company provides a flexible, scalable and highly cost-effective communications resource that can be deployed as a simple extension of, or complement to, a client’s existing sales team. Additionally where a client does not possess such a team then PerDM is able to fulfill that function.

We can offer nationwide coverage of the UK and Ireland and are all first class communicators able to support new customer acquisition, customer retention, product promotion and product utilisation efforts.

OUR UK CLIENTS

PerDM Contact Marketing is growing fast and despite its young age has already secured a client base that reflects confidence in the commitment, knowledge, experience and professionalism of the company and its management team.

Our clients include:

  • Talk Talk
  • Fundraising Initiatives Limited
  • Vodafone
  • Opal
  • EDF Energy
  • Miller Pattison
  • Airtricity
  • Victoria Jackson
  • MBNA
  • Cardcutters